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Privacy Policy

Last updated:  December 1st 2025

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Sol Creative (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what data we collect, how we use it, and your rights under UK data protection law, including the UK GDPR and the Data Protection Act 2018.

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By contacting us, using our services, or visiting our website, you agree to the terms of this Privacy Policy.

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1. Who We Are

Sol Creative is a communications and training agency providing strategic support, consultancy, and training services.

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Data Controller:
Sol Creative
Email: sol.creative@outlook.com

We are responsible for deciding how and why your personal data is used.

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2. What Personal Data We Collect

We collect personal information when you contact us, submit an enquiry, request training, or communicate with us by phone, email, or through our website.

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This may include:

Information you provide directly

  • Full name

  • Email address

  • Phone number

  • Job title / organisation (if provided)

  • Details of your enquiry or request

  • Billing or payment information (if you become a client)

  • Any information you choose to share during communication


Information collected automatically

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Pages viewed

  • Time spent on the site

  • Cookies (see Section 10)

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3. How We Use Your Data

We use your personal information to:

  • Respond to enquiries

  • Provide quotes or proposals

  • Deliver our services (e.g., training, consultancy)

  • Manage our client relationship

  • Process payments and invoices

  • Maintain our internal records

  • Improve our website and services

  • Comply with legal obligations


We will only use your information where we have a legal basis to do so (see Section 4).

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4. Our Legal Bases for Processing

Under UK GDPR, we must identify our legal grounds for using your data. These are:

a. Contract (UK GDPR Article 6(1)(b))

We process your data to take steps at your request before entering into a contract, or to fulfil a contract with you.


Examples: responding to enquiries, delivering training, issuing invoices.

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b. Legitimate Interests (UK GDPR Article 6(1)(f))

We may process your data where it is necessary for our legitimate business purposes and does not override your rights.
Examples: managing client communication, improving our services, keeping records of enquiries.

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c. Legal Obligation (UK GDPR Article 6(1)(c))

We must process some information to comply with the law.
Examples: tax records, accounting requirements.

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d. Consent (UK GDPR Article 6(1)(a))

We rely on consent only when required — for example, when sending optional marketing emails.
You can withdraw your consent at any time.

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5. How We Store and Protect Your Data

We store your data securely using industry-standard systems and protections.


We take appropriate technical and organisational measures to prevent:

  • Unauthorised access

  • Unlawful processing

  • Accidental loss

  • Destruction or damage


Only authorised personnel within Sol Creative have access to your data.

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6. How Long We Keep Your Data

We keep personal data only for as long as necessary for the purposes it was collected.

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Typical retention periods:

Enquiry information: up to 12 months

  • Client data and project records: up to 6 years (for tax and legal reasons)

  • Training attendance records: up to 3 years

  • Marketing contacts: until you unsubscribe


When data is no longer required, it is securely deleted or anonymised.

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7. Sharing Your Information

We do not sell or rent your data.

We may share your information with:

  • Trusted service providers (e.g., email platforms, cloud storage, payment processors)

  • Professional advisors (e.g., accountants)

  • Legal authorities when required by law


All third parties are required to handle your data securely and in accordance with UK GDPR.

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8. International Data Transfers

If any service provider stores data outside the UK, we ensure adequate safeguards are in place, such as:

UK GDPR-approved standard contractual clauses

Confirmed adequacy regulations


You will not lose your privacy protections.

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9. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete information

  • Erase your data (“right to be forgotten”)

  • Restrict how your data is used

  • Object to processing under legitimate interests

  • Withdraw consent at any time

  • Data portability (receive your information in a transferable format)


To exercise any rights, email us at: sol.creative@outlook.com

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You also have the right to lodge a complaint with the ICO (Information Commissioner’s Office):
www.ico.org.uk

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10. Cookies

Our website uses cookies to improve your experience and analyse site usage.

Types of cookies may include:

  • Necessary cookies

  • Analytics cookies

  • Functional cookies


You can manage or disable cookies through your browser settings.

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11. Children’s Privacy

We do not knowingly collect data from anyone under 16. If you believe we hold such data, please contact us and we will delete it.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last modified” date.

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13. Contact Us

If you have any questions about this Privacy Policy or your data, contact us at:

Sol Creative
Email: sol.creative@outlook.com

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